Privacy Policy

Last Updated: June 8, 2015

Fleur’t Intimates Inc. (“Fleur’t”) understands that our users of are concerned about how personal information is collected and used. Please be assured that we take privacy very seriously and are committed to safeguarding personal information. This notice describes our Privacy Policy, which covers the personal information that we collect on our website. By accessing and using our website, you are agreeing to be legally bound by this Privacy Policy. The Privacy Policy may be updated from time to time. You should check the date of the policy and review any changes since the last version.

Information Collected

We may collect personal information from you, including your name, email address, postal address, phone number, payment card information, demographic information, birthday and personal preferences, when you visit our website and/or place an order online or by phone, save your information with us online, register with us, contact us with a question or concern, or participate in a contest, promotion, or survey. We maintain a record of your product interests and the purchases you make online or by phone. We may combine all of this information with information about you that we acquire from our joint marketing partners, from unrelated third parties, and from our other brands, if any. We also collect and store the Internet Protocol (“IP”) addresses of individuals that visit our site. An IP address provides general statistical information, such as browsing activity, areas of greatest interest on the site, general demographic information and other basic information that we will use for system administration. If you use our “email this style to a friend” or otherwise share from our site to a friend, we will also collect your friend’s name and email address. Your friend’s information is only used to send the forwarding email and is not saved in our customer or marketing databases.

Your California rights

Fleur’t Intimates collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, customers of Fleur’t Intimates who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address:

Fleur't Intimates, Inc. 9250 Avenue du Parc, Suite 550, Montreal, Quebec, Canada, H2N 1Z2

Alternatively, you may send us an email at with the words “California Privacy Rights” in the subject line.

Use of Information

Fleur’t Intimates is determined to protect your privacy. We only collect information in an effort to improve your shopping experience and that allows us to communicate with you about our products, services, contests and promotions. We may use your personal information in the following ways:

- To process and fulfill your order, including to send you emails to confirm your order status and shipment

- If you have opted in to our email marketing list, to communicate with you by email about our products, services, contests, and promotions, unless you have unsubscribed from our list

- To administer and fulfill our contests and other promotions

- To help us learn more about your shopping preferences

- To help us address problems with and improve our site design, products and services

- To enhance your shopping experience

- To analyze trends and statistics

- To protect the security or integrity of our websites and our business

- To contact you if necessary

We only use aggregate audience details (where no individual is identifiable) to help us improve our understanding of our users and their preferences. We only share specific information with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service. For example, we provide relevant shipping information to UPS, our shipping partner, so that they may deliver your order.

Signing up for our e-mail list allows you to receive promotional materials from Fleur’t Intimates. Each e-mail you receive will give you the option to unsubscribe. We do not share our e-mail list with any third parties. We may have to release information (which could include contents of e-mail communications between any persons) in the unlikely event of a legal requirement on us or pursuant to a court order. In addition, we may divulge personal information if we or any of our service providers or consultants believe that such disclosure is necessary to address any unlawful acts or acts that may endanger the health or safety of another customers or of the general public.

When you place an order on any of our website, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive order confirmation and shipping status emails. We also maintain a record of your purchases made on our website.

In the unlikely event of a sale of some or all of our business, Fleur’t Intimates may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

Marketing email communications

At various points on our website, you have the option to join our email list and receive information about our products, services and offers.

If you do not wish to receive Fleur’t Intimates marketing emails, you may unsubscribe via the unsubscribe link found at the bottom of all Fleur’t Intimates marketing emails, or by emailing with the following:

• The phrase “Unsubscribe” in the subject line

• Your name and email address

You can also contact us via postal mail regarding any of the above by writing to:

Fleur't Intimates, Inc. 9250 Avenue du Parc, Suite 550, Montreal, Quebec, Canada, H2N 1Z2

Or you may contact us by phone at 1-866-278-3739 Ext. 226, Monday through Friday, from 9 a.m. to 5 p.m. EST. Please be aware that it can take up to 1-2 business days to remove you from our email marketing list. And although we will no longer share your contact information with unaffiliated third parties for their marketing purposes, if they already have your information you will have to opt-out of their marketing communications by contacting them directly. Even if you do not subscribe to our marketing emails, or you subscribe and then unsubscribe, you will continue to receive order confirmation, shipping status or other transactional emails.


Boyshort Giveaway 
Cannot be combined with any other offer. Order after discount and before shipping and taxes must be over $75 US. If items from the order are returned and the total order value falls below $75 US before shipping and taxes, the customer will be charged the difference to $75 US up to the full value of $34 US for the panty.  Boyshort panties cannot be returned or exchanged for sanitary reasons. 

Children’s Privacy

Fleur’t Intimates is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children. Our website is not directed at children under 13 and does not knowingly collect any personal information from children under 13.

Use of Cookies, Pixel Tags/Clear GIFs/Web Beacons

A cookie is a small data file that websites often store on your hard drive. A cookie may contain information (such as unique user ID), which is used to track the pages of the sites you’ve visited. Fleur’t Intimates uses cookies to preserve the contents of your shopping bag between your visits as well as to measure activity on the site which allows us to determine which areas and features of the site are most popular.  Also, third-party vendors, including Google, use cookies to serve ads based on your past visits to our websites.  You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies or refuse them, though, you will not be able to make a purchase from the site, nor will we be able to recognize you as a registered user to allow you access to your account information.

A pixel tag, also known as a clear GIF or web beacon, is an invisible tag placed on certain pages of our site but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies the pixel tag will simply detect an anonymous website visit.

Notice to P3P Users

The Platform for Privacy Preferences Project (P3P) is a standard developed by the World Wide Web Consortium (W3W) that provides an automated, machine-readable mechanism for understanding the use of your Personal Information by the websites you visit. P3P uses a standardized set of multiple choice questions covering the major elements of a website’s privacy policy to provide a cross-section of how the particular website handles the personally identifiable information of its users. P3P-enabled browsers can automatically read this set of preferences made available by P3P-enabled websites and compare this information to the user’s own set of privacy preferences.

Security and SSL

Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect the security of your online order information.

Accessing our web site from outside the U.S.

If you are visiting from a location outside the United States, you will be connected through and to servers located within the United States. We currently accept online orders only from customers in the United States. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy and pursuant to U.S. law.

Privacy Policy Updates

We may update our privacy policy from time to time. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If we make a material change to our privacy policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding our privacy policy, please contact us:

• By email:

• By phone: 1-866-278-3739 Ext. 226, Monday-Friday from 9 a.m. to 5 p.m EST

• By mail: Fleur’t Intimates Inc., 9250 Avenue du Parc, Suite 550, Montreal, Quebec, Canada, H2N 1Z2

Limitation on Liability

In no event shall Fleur’t Intimates or any of their affiliated entities or suppliers be liable for any indirect, special, punitive, incidental, exemplary or consequential damages even if these entities have been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the site. These limitations shall apply not withstanding any failure of essential purpose or the existence of any limited remedy. Because some jurisdictions do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of liability for consequential or incidental damages, the above limitations may not apply to you.



Additional Information

No transaction of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Fleur’t Intimates to intercept or access transmissions or private communications unlawfully. While we strive to protect your personal information, neither Fleur’t Intimates nor any of our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is done at your own risk.

Contacting Us

Please address any questions regarding our Privacy Policy or our practices concerning Personal Information by writing to:  

Fleur't Intimates, Inc. 9250 Avenue du Parc, Suite 550, Montreal, Quebec, Canada, H2N 1Z2  

Please include information in your communication to us that will help us identify your account so we can assist you with your inquiry or request.

Applicable Law

The laws of the State of California will govern this Privacy Policy without giving effect to any principles of conflict of law.