HOW DO I RETURN AN ITEM?
If for some reason you are not happy with your purchase, you may return unworn merchandise with all tags attached, within 30 days of purchase for merchandise credit.
- Please contact 866-278-3739 EXT. 222 or .286 for a Return Authorization number. Orders returned without a RA# will be refused and will be returned back to you.
- Please include the original receipt and packing slip and write the Return Authorization number on the outside of the package.
- Due to health and safety concerns, intimate garments containing a crotch cannot be returned.
- Items must be packaged to protect their shape, and we suggest insured mail, so that you have a tracking number.
- Any Sale or Clearance items are final sale and not returnable.
- Shipping fees are non-refundable, and are the sender's responsibility.
- Return address: 1 Lincoln Blvd. Suite 105, Rouses Point, NY 12979
- Please allow 2-3 weeks for us to receive and process your return.
Note: If free shipping is utilized, then $5 will be deducted from your refund amount to cover original shipping, handling and restocking costs.
IF I WANT TO EXCHANGE THE ITEM, WILL I RECEIVE FREE SHIPPING?
If you received free shipping on your original purchase you will not be entitled to free shipping on an exchange. You will be charged the statndard USPS postal rate.
WHAT IF MY ORDER IS WRONG OR THE MERCHANDISE IS DEFECTIVE?
Fleur't Intimates Inc. strives for quality service, and we inspect all orders before they are shipped. In the event that a mistake is made or the merchandise is defective,
please notify us immediately. We will reimburse you for the standard cost of returning the item(s) to us, and we will not charge you for the shipping costs of the replacement merchandise.
Defects must be identified within 14 days of receipt and manufacturer's warranty is usually voided if care instructions were not properly followed.
WHAT ELSE DO I NEED TO KNOW?
- When you receive merchandise, we ask that you not wear perfume or deodorant when trying on your purchase as scents or marks can be left, which will make the item non-returnable.
- Please DO NOT REMOVE ANY TAGS OR PACKAGING until you are sure you want to keep your purchase.
- Any item that does appear worn or smells of smoke can not be returned, and we reserve the right to refuse these returns.
- If we receive returned merchandise that does not meet our return policy terms, we will not issue a refund or replacement. Such returns will not be returned to you.
Please address all returns to:
Fleur't Intimates, Inc.
1 Lincoln Blvd. Suite 105
Rouses Point, NY 12979
(866) 278-3739
Thanksgiving Holiday Hours
Please note that our US warehouse will be closed Thanksgiving Day and Friday, November 28th in honor of the holiday. US order processing and shipment will resume Monday, December 2nd.
Customer service remains open over the holiday and all Canadian orders will be processed as usual.
We wish everyone celebrating a very safe and happy Thanksgiving!
Free Shipping for Black Friday weekend
Free shipping is limited to the continental US and Canada. Ground service only applies.
General Shipping Policy
Please note that we can only guarantee the exact delivery date when a customer chooses Express Shipping. For Standard Shipping, we follow the guidelines provided by our shipping service, but we cannot guarantee delivery.
Orders over $100 qualify for Free Ground Shipping (within continental USA, excludes AK, HI, PR, Federal States of Micronesia and American Samoa).
For your convenience, we can expedite your order by UPS for an additional charge:
- $15 for 3-day service
- $25 for 2-day service
- $35 for overnight service. Saturday delivery will incur extra charge.
Deliveries to Alaska, Hawaii and Puerto Rico will be 2nd day aired.
International orders:
Orders placed outside of the USA are subject to additional shipping charges. We ship our packages via USPS and delivery can take up to 3 weeks. All applicable taxes,
duties or international merchant fees will be your responsibility.
Will I have to pay any additional duties & taxes?
You will be liable for all import duties, customs and taxes. These will be due at the point of, or after delivery.
Please be aware that Fleur't does not have any control for any duties, customs and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to country.
Since these fees are not computed nor applied to orders by Fleur't, please contact your local customs office to find out more information if you are unsure of the charges.
If an item is out of stock at the time of your order, we will notify you if and when we will have the merchandise in stock.
